Where can I find information about Pepsi equipment maintenance?
Equipment cleaning, maintenance and troubleshooting videos are available by scanning the QR code on the green tag located on your Pepsi equipment or visit: www.pepsiequipmentservice.us

• For additional troubleshooting support, please click here to download the bilingual Fountain Troubleshooting Guide.

Where do I order small parts?
To order small parts, please call the dedicated Subway service support team #844-373-7473, press 1, then press 1

What is included in free service?

• All service required to ensure that your equipment is operational and dispensing a quality beverage is provided free of charge, including labor and parts.
• In addition, one Preventative Maintenance call is provided free of charge each year. This PM call is proactively scheduled by Pepsi without any action required by the franchise owner.

Are any service calls billed to the franchisee?
"Special Service Calls" are billable, including labor and parts.

"Special Service Calls" include equipment moves, seasonal start-up/shut-down, brand changes, nuisance/repetitive calls for issues that could be resolved by store personnel, service related to negligence or damage, service caused by ice machine or other equipment.

• Response time for "Special Service Calls" varies according to the scope of work.
• Equipment moves or uninstall/reinstall require 30 days advance notification.

Initial PM estimated to occur ~1 year from conversion install, Pepsi will proactively schedule with no action required by franchisee

What is included in the annual Preventative Maintenance visit?

• Pepsi technicians will check and calibrate all elements of your fountain beverage system.
• Water Filter Cartridges for the Subway approved filter system will be provided and replaced at no charge during this PM Visit.

If your restaurant requires water filter replacement more than once per year (beyond the one provided during free preventative maintenance visit) or an unscheduled filter replacement is needed due to premature failure, please contact AWS Distributing to make a request.

• Email: aws@awsdistributing.com
• Phone: 630-836-1790

Click here to download the 3M Water Filter Cartridge Change-Out Instructions.

Pepsi Service Advantage provides a "one stop shop" for customer owned beverage equipment with services including install, service and preventative maintenance for icemakers, tea brewers, bubblers and frozen beverage dispensers.

Click here to learn more about the Pepsi Service Advantage program and how to sign up.